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Shopping FAQs

Shopping FAQs

At Hafiz Pansar, we aim to make your shopping experience smooth and enjoyable. Below are answers to some commonly asked questions:

1. How do I place an order?

Placing an order is easy:

  1. Browse through our categories and select your desired products.
  2. Add them to your cart.
  3. Proceed to checkout, enter your details, and confirm your order.

2. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Local bank transfers (all Pakistani banks).
  • Mobile wallets: Easypaisa, JazzCash, SadaPay, NayaPay, and Raast.
  • Cash on Delivery (COD) with advance delivery charges.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer COD services across Pakistan. However, delivery charges must be paid in advance to secure the order.

4. How long does delivery take?

Delivery typically takes:

  • Within Punjab: 2–3 business days.
  • Other provinces: 3–5 business days.
    We primarily use Pakistan Post, TCS, and LCS for shipping.

5. What are the delivery charges?

  • Flat Rate: Rs. 300.
  • Free Shipping: On orders over Rs. 5,000.
    Delivery charges for express services or specific couriers will vary based on your selection.

6. Can I track my order?

Yes, once your order is shipped, we will provide a tracking link via SMS or email.

7. What is your return policy?

We accept returns within 7 days of delivery if the product is defective, damaged, or incorrect. Please ensure the item is unused and in its original packaging. For more details, visit our Return Policy page.

8. Can I change or cancel my order?

You can modify or cancel your order before it is shipped. Please contact us as soon as possible at WhatsApp: +923339716016.

9. Are your products genuine and natural?

Yes, we guarantee 100% authenticity and purity. Hafiz Pansar specializes in high-quality herbal products, oils, dry fruits, and honey sourced naturally.

10. How can I contact customer support?

You can reach our customer support team through:

If you have any additional questions, feel free to get in touch. Happy shopping at Hafiz Pansar!